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close_ticket

Close support tickets by setting their status to closed using the ticket ID. This action resolves ticket management tasks in the FitSlot system.

Instructions

Close a ticket by setting its status to closed

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYes

Implementation Reference

  • Execute handler for the close_ticket tool. Validates ticketId, calls apiService.updateTicket to set status to CLOSED, and returns success/error response.
    execute: async (args: { ticketId: string }) => {
      try {
        logger.info('Closing ticket', args);
    
        validateNotEmpty(args.ticketId, 'Ticket ID');
    
        const ticket = await apiService.updateTicket({
          id: args.ticketId,
          status: TicketStatus.CLOSED
        });
    
        return {
          content: [
            {
              type: 'text',
              text: JSON.stringify(
                {
                  success: true,
                  message: 'Ticket closed successfully',
                  ticket: {
                    id: ticket.id,
                    status: ticket.status,
                    updatedAt: ticket.updatedAt
                  }
                },
                null,
                2
              )
            }
          ]
        };
      } catch (error) {
        logger.error('Failed to close ticket', error);
        return {
          content: [
            {
              type: 'text',
              text: JSON.stringify(
                {
                  success: false,
                  error: error instanceof Error ? error.message : 'Unknown error'
                },
                null,
                2
              )
            }
          ],
          isError: true
        };
      }
    }
  • Tool definition including description and Zod input schema for close_ticket.
    close_ticket: {
      description: 'Close a ticket by setting its status to closed',
      parameters: z.object({
        ticketId: z.string().describe('ID of the ticket to close')
      }),
  • src/index.ts:60-68 (registration)
    Instantiation of ticketTools (which includes close_ticket) and merging into allTools object used by MCP server request handlers.
    const ticketTools = createTicketTools(apiService);
    const chatbotTools = createChatbotTools(chatbotService);
    const pdfTools = createPDFTools(pdfService);
    
    const allTools = {
      ...ticketTools,
      ...chatbotTools,
      ...pdfTools
    };

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