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onlyflowstech

@onlyflows/servicenow-mcp

sn_get

Retrieve a single ServiceNow record by sys_id, returning all fields or a specified subset.

Instructions

Get a single ServiceNow record by sys_id. Returns all fields or a specified subset.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
tableYesServiceNow table name (e.g. incident)
fieldsNoComma-separated list of fields to return
sys_idYesThe sys_id of the record to retrieve
display_valueNoDisplay values mode: true, false, or all
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. It discloses the return behavior ('Returns all fields or a specified subset') but does not mention error handling, permissions, or the effect of the display_value parameter. Some transparency is present, but gaps remain.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loads the main purpose, and contains no fluff. Every word is informative, making it highly concise and well-structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

This is a simple get tool with no output schema. The description explains return behavior and scope, which is adequate. However, it doesn't mention the display_value parameter's effect or error behavior, but given the simplicity and schema coverage, it's nearly complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage with descriptions for all four parameters. The description adds no additional meaning beyond the schema, e.g., it doesn't elaborate on the fields parameter beyond 'specified subset.' Baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function: 'Get a single ServiceNow record by sys_id.' It uses a specific verb and resource, and the word 'single' distinguishes it from sibling tools like sn_query, which likely retrieves multiple records.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage through the word 'single' but does not explicitly state when to use this tool versus alternatives like sn_query, nor does it provide exclusion criteria or mention any prerequisites. The guidance is implied rather than explicit.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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