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nikhilchintawar

Freshdesk MCP Server

by nikhilchintawar
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TypeScript
Remote

Server Quality Checklist

67%
Profile completionA complete profile improves this server's visibility in search results.

  • Latest release: v1.0.0

  • Disambiguation5/5

    Each tool targets a distinct operation: fetching by agent, fetching by ID/URL, and searching by text query. There is no overlap in purpose.

    Naming Consistency5/5

    All tool names follow a consistent verb_noun pattern using snake_case (get_agent_tickets, get_ticket, search_tickets).

    Tool Count4/5

    Three tools is on the low side but still within the typical 3-15 range and each tool serves a clear read-focused purpose for the domain.

    Completeness2/5

    Only read operations are covered; missing create, update, and delete functionalities that are essential for managing tickets in a CRM system.

  • Average 3.7/5 across 3 of 3 tools scored.

    See the Tool Scores section below for per-tool breakdowns.

    • No community issues in the last 6 months
    • 0 commits in the last 12 weeks
    • No stable releases found
    • No critical vulnerability alerts
    • No high-severity vulnerability alerts
    • No code scanning findings
    • CI status not available

  • This repository is licensed under MIT License.

  • This repository includes a README.md file.

  • No tool usage detected in the last 30 days. Usage tracking helps demonstrate server value.

    Tip: use the "Try in Browser" feature on the server page to seed initial usage.

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How to sync the server with GitHub?

Servers are automatically synced at least once per day, but you can also sync manually at any time to instantly update the server profile.

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How is the quality score calculated?

The overall quality score combines two components: Tool Definition Quality (70%) and Server Coherence (30%).

Tool Definition Quality measures how well each tool describes itself to AI agents. Every tool is scored 1–5 across six dimensions: Purpose Clarity (25%), Usage Guidelines (20%), Behavioral Transparency (20%), Parameter Semantics (15%), Conciseness & Structure (10%), and Contextual Completeness (10%). The server-level definition quality score is calculated as 60% mean TDQS + 40% minimum TDQS, so a single poorly described tool pulls the score down.

Server Coherence evaluates how well the tools work together as a set, scoring four dimensions equally: Disambiguation (can agents tell tools apart?), Naming Consistency, Tool Count Appropriateness, and Completeness (are there gaps in the tool surface?).

Tiers are derived from the overall score: A (≥3.5), B (≥3.0), C (≥2.0), D (≥1.0), F (<1.0). B and above is considered passing.

Tool Scores

  • Behavior2/5

    Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

    No annotations are provided, so the description carries full burden. It discloses partial name matching, but does not mention error handling, pagination, ordering, or permissions. For a listing tool, more context on results behavior would help.

    Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

    Conciseness4/5

    Is the description appropriately sized, front-loaded, and free of redundancy?

    The description is a single concise sentence with no unnecessary words. It is front-loaded with the action and resource. However, it could be slightly more structured with separate sections for usage notes.

    Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

    Completeness3/5

    Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

    Given the tool has 3 parameters, no output schema, and no annotations, the description covers the basic purpose but lacks details on return format, sorting, error cases, and pagination. It is sufficient for simple usage but not fully complete.

    Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

    Parameters3/5

    Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

    Schema description coverage is 100%, so the description adds no additional parameter details beyond what the schema provides. It reinforces partial matching for agent_name but does not enhance understanding of limit or status.

    Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

    Purpose5/5

    Does the description clearly state what the tool does and how it differs from similar tools?

    The description clearly states the verb 'Get tickets' and the resource 'assigned to a specific Freshdesk agent by name'. It also mentions partial name matching. This distinguishes it from sibling tools like get_ticket (single ticket) and search_tickets (general search).

    Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

    Usage Guidelines3/5

    Does the description explain when to use this tool, when not to, or what alternatives exist?

    The description does not explicitly provide guidance on when to use this tool versus alternatives. It implies usage when filtering by agent name, but lacks explicit when-not-to-use criteria. Sibling tools are listed but not referenced.

    Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

  • Behavior2/5

    Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

    No annotations are provided, so the description carries full burden. It does not disclose behavioral traits like pagination, rate limits, authentication requirements, or response format. Only a basic search/filter action is described.

    Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

    Conciseness5/5

    Is the description appropriately sized, front-loaded, and free of redundancy?

    Two sentences, no unnecessary words. Essential information is front-loaded. Every sentence earns its place.

    Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

    Completeness2/5

    Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

    The tool has no output schema, so the description should hint at return values (e.g., ticket summaries or IDs). It does not, leaving the agent uncertain about the result format. For a search tool with 4 parameters, more context is needed.

    Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

    Parameters3/5

    Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

    Schema coverage is 100% with all parameters described. The description adds 'by text query' and mentions filters, but does not significantly augment schema information. Baseline score of 3 is appropriate.

    Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

    Purpose5/5

    Does the description clearly state what the tool does and how it differs from similar tools?

    The description clearly states it searches Freshdesk tickets by text query with optional filters, distinguishing it from siblings like get_ticket (single ticket) and get_agent_tickets (agent-specific).

    Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

    Usage Guidelines3/5

    Does the description explain when to use this tool, when not to, or what alternatives exist?

    The description implicitly suggests use for searching tickets but does not explicitly state when to use this tool versus alternatives, nor when not to use it. No exclusions or context provided.

    Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

  • Behavior4/5

    Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

    Lists included data (conversations, attachments, etc.) implying a comprehensive fetch. No annotations, but no contradictions; a simple read operation without side effects.

    Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

    Conciseness5/5

    Is the description appropriately sized, front-loaded, and free of redundancy?

    Single sentence with no wasted words, front-loading the action and including key details.

    Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

    Completeness4/5

    Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

    Covers purpose, input, and included data adequately for a simple fetch tool. Lacks mention of error handling or pagination, but acceptable given simplicity.

    Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

    Parameters3/5

    Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

    Schema already provides 100% coverage with examples. Description adds minimal extra value beyond stating input format (URL or ID).

    Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

    Purpose5/5

    Does the description clearly state what the tool does and how it differs from similar tools?

    Description clearly specifies the tool's action (fetch complete ticket details) and distinguishes it from siblings like get_agent_tickets and search_tickets by focusing on a single ticket by URL or ID.

    Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

    Usage Guidelines4/5

    Does the description explain when to use this tool, when not to, or what alternatives exist?

    Implicitly indicates use when a ticket identifier is known and full details are needed. Sibling names provide context for alternatives, but no explicit when-not-to conditions.

    Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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  • Confirm that there are no obvious security issues.
  • Evaluate tool definition quality.

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