Freshdesk MCP Server
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| FRESHDESK_DOMAIN | Yes | Your Freshdesk subdomain (e.g., mycompany for mycompany.freshdesk.com) | |
| FRESHDESK_API_KEY | Yes | Your Freshdesk API key |
Capabilities
Features and capabilities supported by this server
| Capability | Details |
|---|---|
| tools | {
"listChanged": true
} |
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| get_ticketA | Fetch complete ticket details from Freshdesk including conversations, attachments, time entries, and satisfaction ratings. Accepts a ticket URL or ID. |
| search_ticketsB | Search Freshdesk tickets by text query. Can filter by status and priority. |
| get_agent_ticketsB | Get tickets assigned to a specific Freshdesk agent by name. Supports partial name matching. |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
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