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nikhilchintawar

Freshdesk MCP Server

search_tickets

Find Freshdesk tickets by searching subject or description. Filter results by status and priority to narrow down tickets.

Instructions

Search Freshdesk tickets by text query. Can filter by status and priority.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMaximum number of results to return (default: 30, max: 100)
queryYesSearch text to find in ticket subject or description
statusNoFilter by ticket status (optional)
priorityNoFilter by ticket priority (optional)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It does not disclose behavioral traits like pagination, rate limits, authentication requirements, or response format. Only a basic search/filter action is described.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no unnecessary words. Essential information is front-loaded. Every sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has no output schema, so the description should hint at return values (e.g., ticket summaries or IDs). It does not, leaving the agent uncertain about the result format. For a search tool with 4 parameters, more context is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with all parameters described. The description adds 'by text query' and mentions filters, but does not significantly augment schema information. Baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it searches Freshdesk tickets by text query with optional filters, distinguishing it from siblings like get_ticket (single ticket) and get_agent_tickets (agent-specific).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implicitly suggests use for searching tickets but does not explicitly state when to use this tool versus alternatives, nor when not to use it. No exclusions or context provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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