search_tickets
Find Freshdesk tickets by searching subject or description. Filter results by status and priority to narrow down tickets.
Instructions
Search Freshdesk tickets by text query. Can filter by status and priority.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | Maximum number of results to return (default: 30, max: 100) | |
| query | Yes | Search text to find in ticket subject or description | |
| status | No | Filter by ticket status (optional) | |
| priority | No | Filter by ticket priority (optional) |