get_ticket_hierarchy
Fetch a ticket's full hierarchy tree recursively, or just its immediate parent/child links.
Instructions
Get ticket hierarchy (parent/child relationships). Builds the complete hierarchy tree if recursive=true, or only immediate relationships if recursive=false.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| recursive | No | Whether to recursively fetch the entire hierarchy tree (default: true) | |
| ticket_id | Yes | The RT ticket ID number |