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RT MCP Server

RT MCP Server

by msekoranja
OverviewSchemaSourceRelated ServersDiscussionsAdmin
JavaScript
Remote

get_ticket_correspondence

Retrieve all correspondence (comments, replies, attachments) for a ticket, grouped by transaction.

Instructions

Get ticket correspondence (comments and replies with attachments). Retrieves all correspondence entries grouped by transaction, showing inline text messages and file attachment metadata.

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "ticket_id": "<ticket_id>"
    },
    "name": "get_ticket_correspondence"
  }
}

Input Schema

NameRequiredDescriptionDefault
ticket_idYesThe RT ticket ID number

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.2.0

TDQS

A3.8/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden. It discloses behavioral details: retrieves all correspondence entries, groups by transaction, shows inline text messages and file attachment metadata. This goes beyond a generic 'get' verb, though it does not cover edge cases like empty results or error behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with the core purpose, and no wasted words. The parenthetical and follow-up sentence clarify scope and contents efficiently.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple single-parameter read-only tool with no output schema, the description sufficiently conveys what is returned and how it is organized. It could mention pagination/ordering, but is not incomplete for the tool's apparent simplicity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema provides 100% description coverage for the single ticked_id parameter ('The RT ticket ID number'). The description does not add detail beyond what the schema already states, so the baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves ticket correspondence including comments, replies, and attachment metadata. It distinguishes itself from sibling tools like get_ticket and get_attachment by specifying grouped-by-transaction structure and inline text vs. attachment metadata.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool versus alternatives. While it is clear the tool retrieves correspondence, there is no mention of when-not-to-use it or comparison to siblings like get_attachment for individual files, or get_ticket for the main ticket record.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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