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Withdraw a request

cancel_request

Cancel a queued ticket you no longer need, freeing up agent time for urgent requests.

Instructions

Cancel a queued ticket you no longer need (e.g. you resolved it yourself).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
reasonNo
ticket_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided. Description only states the action without disclosing side effects, permissions, or return behavior. For a mutation tool, more transparency is needed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence with example, efficient and front-loaded. However, could be slightly more structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 0% schema coverage and no output schema, the description is too minimal to fully guide invocation. Missing details on what occurs after cancellation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

No description of the two parameters (ticket_id, reason). Schema coverage is 0%, and the description adds no parameter meaning.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states the action ('Cancel a queued ticket') and gives a specific example ('you resolved it yourself'). Differentiates from sibling tools like 'resolve' and meeting-related tools by referring to queued tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides one example of when to use the tool, but no explicit guidance on when not to use or alternatives among siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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