update_ticket

Instructions

Implementation Reference

• index.js:119-128 (handler)

  The business logic handler for update_ticket. Looks up ticket by ID in the in-memory Map, updates status/priority if provided, appends a comment if provided, updates the timestamp, and returns the updated ticket summary.

  function updateTicket({ ticket_id, status, priority, comment }) {
    const ticket = tickets.get(ticket_id);
    if (!ticket) return { success: false, error: `Ticket ${ticket_id} not found` };
    if (status) ticket.status = status;
    if (priority) ticket.priority = priority;
    if (comment) ticket.comments.push({ text: comment, created_at: new Date().toISOString(), internal: false });
    ticket.updated_at = new Date().toISOString();
    tickets.set(ticket_id, ticket);
    return { success: true, ticket: { id: ticket.id, title: ticket.title, status: ticket.status, priority: ticket.priority, system: ticket.system } };
  }

• index.js:224-245 (registration)

  The MCP server tool registration for 'update_ticket' via server.tool(). Defines the name, description, Zod input schema (ticket_id, optional status enum, optional priority, optional comment, optional system), annotations, and the async handler that calls the updateTicket helper.

  server.tool(
    'update_ticket',
    'Update the status, priority, or add a comment to an existing ticket',
    {
      ticket_id: z.string().describe('ID of the ticket to update'),
      status: z.enum(['open', 'in_progress', 'resolved', 'closed']).optional().describe('New status'),
      priority: prioritySchema.optional(),
      comment: z.string().optional().describe('Comment to add to the ticket'),
      system: systemSchema.optional(),
    },
    {
      title: 'Update Ticket',
      readOnlyHint: false,
      destructiveHint: false,
      idempotentHint: false,
      openWorldHint: false,
    },
    async ({ ticket_id, status, priority, comment }) => {
      const result = updateTicket({ ticket_id, status, priority, comment });
      return { content: [{ type: 'text', text: JSON.stringify(result, null, 2) }] };
    },
  );

• index.js:227-233 (schema)

  Zod input schema for update_ticket: ticket_id (required string), status (optional enum: open/in_progress/resolved/closed), priority (optional via prioritySchema), comment (optional string), system (optional via systemSchema).

  {
    ticket_id: z.string().describe('ID of the ticket to update'),
    status: z.enum(['open', 'in_progress', 'resolved', 'closed']).optional().describe('New status'),
    priority: prioritySchema.optional(),
    comment: z.string().optional().describe('Comment to add to the ticket'),
    system: systemSchema.optional(),
  },

• index.js:112-118 (helper)

  Helper service function updateTicket on the frontend MCP client service. Calls the MCP tool 'update_ticket' with ticket_id, spread updates, and optional system parameter.

  function getTicket({ ticket_id }) {
    const ticket = tickets.get(ticket_id);
    if (!ticket) return { success: false, error: `Ticket ${ticket_id} not found` };
    return { success: true, ticket: { ...ticket } };
  }