MCP FOR ITSM
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| apiKey | Yes | API key for authenticating with the ITSM Integration Platform |
Capabilities
Features and capabilities supported by this server
| Capability | Details |
|---|---|
| tools | {
"listChanged": true
} |
| prompts | {
"listChanged": true
} |
| resources | {
"listChanged": true
} |
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| create_ticketB | Create a new support ticket in the appropriate ITSM system |
| get_ticketA | Retrieve full details of an existing ticket by ID |
| update_ticketB | Update the status, priority, or add a comment to an existing ticket |
| list_ticketsA | List tickets with optional filtering by status, assignee, or system |
| assign_ticketA | Assign a ticket to a specific user |
| add_commentA | Add a comment (public or internal) to an existing ticket |
| search_knowledge_baseA | Search the knowledge base for articles related to an issue |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
| create-incident-ticket | Guided template for creating a high-priority (P1/P2) incident ticket |
| ticket-status-report | Generate a structured summary of the current ticket queue |
| kb-search-assist | Find relevant knowledge base articles before creating a ticket |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
| kb-articles | All knowledge base articles |
| open-tickets | All currently open tickets |
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