MCP FOR ITSM

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One endpoint for every MCP toolRayrun runs every MCP server behind one URL and holds the credentials. Each call is decided per client, tool, and argument, then recorded.ray.runAd

TDQS

A3.7/5.0

Scored 2026-05-13 13:40 across 7 tools

Disambiguation3/5

Most tools have distinct purposes, but add_comment and update_ticket both allow adding comments, creating ambiguity. The other tools are clearly separated.

Naming Consistency5/5

All tools follow a consistent verb_noun snake_case pattern (e.g., create_ticket, list_tickets, search_knowledge_base), making it easy to infer functionality.

Tool Count5/5

Seven tools cover the essential ticket lifecycle and knowledge base search without being excessive, fitting well for an ITSM server.

Completeness4/5

The tool set covers create, read, update, assignment, and knowledge search, but lacks a delete or archive operation, which may be needed in some workflows.