Which integrations are available for this server?

Provides tools for managing Zendesk Support tickets and comments, including capabilities to list, create, and update tickets, retrieve ticket details, and filter by status and priority.

How do I use Zendesk MCP Server for Heroku?

1. Click on "Install Server". 2. Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state. 3. In the chat, type @ followed by the MCP server name and your instructions, e.g., "@Zendesk MCP Server for Heroku List all open tickets with high priority" That's it! The server will respond to your query, and you can continue using it as needed. Here is a step-by-step guide with screenshots.

Zendesk MCP Server for Heroku

A Model Context Protocol (MCP) server for Zendesk Support integration.

Deploy to Heroku

Features

Ticket Management - Get, create, update tickets
Comments - Add public replies and internal notes
Filtering - Filter by status, priority, and more
Heroku Native - Designed for Heroku deployment with MCP process support

Available Tools

Tool	Description
`get_tickets`	List tickets with filtering and pagination
`get_ticket`	Get ticket details by ID
`get_ticket_comments`	Get all comments on a ticket
`create_ticket`	Create a new support ticket
`create_ticket_comment`	Add a comment to a ticket
`update_ticket`	Update ticket status, priority, etc.

Deployment

One-Click Deploy

Click the "Deploy to Heroku" button above.

Configure Credentials

heroku config:set ZENDESK_SUBDOMAIN=mycompany
heroku config:set ZENDESK_EMAIL=agent@mycompany.com
heroku config:set ZENDESK_API_TOKEN=your-api-token

Get your API token from Zendesk Admin > Apps and integrations > APIs > Zendesk API.

Register with Heroku AI

heroku addons:attach your-main-app::INFERENCE -a my-zendesk-mcp

Usage

response = client.chat.completions.create(
    model=os.getenv("INFERENCE_MODEL_ID"),
    messages=[
        {"role": "user", "content": "Find all urgent tickets opened today"}
    ],
    extra_body={
        "heroku": {
            "mcp_servers": ["mcp-zendesk"]
        }
    }
)