Provides tools for managing Zendesk Support tickets and comments, including capabilities to list, create, and update tickets, retrieve ticket details, and filter by status and priority.
Click on "Install Server".
Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state.
In the chat, type @ followed by the MCP server name and your instructions, e.g., "@Zendesk MCP Server for Heroku List all open tickets with high priority"
That's it! The server will respond to your query, and you can continue using it as needed.
Here is a step-by-step guide with screenshots.
A Model Context Protocol (MCP) server for Zendesk Support integration.
Ticket Management - Get, create, update tickets
Comments - Add public replies and internal notes
Filtering - Filter by status, priority, and more
Heroku Native - Designed for Heroku deployment with MCP process support
Related MCP server: mcp-server-zendesk
Tool | Description |
| List tickets with filtering and pagination |
| Get ticket details by ID |
| Get all comments on a ticket |
| Create a new support ticket |
| Add a comment to a ticket |
| Update ticket status, priority, etc. |
Click the "Deploy to Heroku" button above.
heroku config:set ZENDESK_SUBDOMAIN=mycompany
heroku config:set ZENDESK_EMAIL=agent@mycompany.com
heroku config:set ZENDESK_API_TOKEN=your-api-tokenGet your API token from Zendesk Admin > Apps and integrations > APIs > Zendesk API.
heroku addons:attach your-main-app::INFERENCE -a my-zendesk-mcpresponse = client.chat.completions.create(
model=os.getenv("INFERENCE_MODEL_ID"),
messages=[
{"role": "user", "content": "Find all urgent tickets opened today"}
],
extra_body={
"heroku": {
"mcp_servers": ["mcp-zendesk"]
}
}
)MIT
This server cannot be installed
Unclaimed servers have limited discoverability.
If you are the server author, to access and configure the admin panel.
Zendesk MCP Pack — tickets, users, organizations via OAuth.
Surface customer & prospect context from Slack, email, transcripts and tickets in any MCP client.
Run AI customer support from your terminal: conversations, knowledge base, and chat widget.
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