A
licenseA
qualityB
maintenanceEnables AI-powered ticket analysis and comprehensive Zendesk API integration via the Model Context Protocol, supporting both API token (CLI) and OAuth 2.1 (web) authentication modes.
55
99 npm
5
MIT
Zendesk MCP Server for Heroku
by dsouza-anush
Provides tools for managing Zendesk Support tickets and comments, including capabilities to list, create, and update tickets, retrieve ticket details, and filter by status and priority.
This server does not currently have a deployable release on Glama. Follow the repository's setup instructions to install and configure it for your MCP client, including any required credentials and local dependencies.
Zendesk MCP Server for Heroku
A Model Context Protocol (MCP) server for Zendesk Support integration.
Features
Ticket Management - Get, create, update tickets
Comments - Add public replies and internal notes
Filtering - Filter by status, priority, and more
Heroku Native - Designed for Heroku deployment with MCP process support
Related MCP server: Zendesk MCP Server
Available Tools
Tool | Description |
| List tickets with filtering and pagination |
| Get ticket details by ID |
| Get all comments on a ticket |
| Create a new support ticket |
| Add a comment to a ticket |
| Update ticket status, priority, etc. |
Deployment
One-Click Deploy
Click the "Deploy to Heroku" button above.
Configure Credentials
heroku config:set ZENDESK_SUBDOMAIN=mycompany
heroku config:set ZENDESK_EMAIL=agent@mycompany.com
heroku config:set ZENDESK_API_TOKEN=your-api-tokenGet your API token from Zendesk Admin > Apps and integrations > APIs > Zendesk API.
Register with Heroku AI
heroku addons:attach your-main-app::INFERENCE -a my-zendesk-mcpUsage
response = client.chat.completions.create(
model=os.getenv("INFERENCE_MODEL_ID"),
messages=[
{"role": "user", "content": "Find all urgent tickets opened today"}
],
extra_body={
"heroku": {
"mcp_servers": ["mcp-zendesk"]
}
}
)License
MIT
Tool Schema Changelog
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Related MCP Connectors
Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets.
Connect Claude, ChatGPT or any AI assistant to Zendesk tickets, CSAT, macros and Help Center.
Zendesk MCP server for ChatGPT, Claude and any AI agent: list tickets, reply to ticket, update ticket, apply macro, add internal note and search tickets in your own Zendesk account. Cotlet works in the account through your Cloud Browser, a real Chrome where you sign in to Zendesk yourself; Cotlet does not store your password and you need no Zendesk API key. About the official Zendesk API: Zendesk has a full REST API, the Support API (also called the Ticketing API), but no documented Zendesk-hosted MCP server for working tickets (checked 16 Oct 2026). Zendesk's MCP documentation covers the MCP client, where Zendesk calls other servers. Setup and FAQ: https://cotlet.dev/integrations/zendesk-api-mcp-server
Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.
Related MCP Servers
- FlicenseNot gradedqualityAmaintenanceEnables integration with Zendesk to retrieve and manage tickets and comments, analyze tickets, draft responses, and access Help Center articles as a knowledge base.-
- FlicenseNot gradedqualityAmaintenanceEnables users to retrieve and manage support tickets and comments, analyze tickets, draft responses, and access help center articles through a Model Context Protocol integration with OAuth-backed per-user permissions.-
- FlicenseNot gradedqualityAmaintenanceEnables operators to retrieve and manage support tickets, comments, and attachments under their own Zendesk permissions, and to search Help Center articles as a knowledge base. Includes specialized prompts for analyzing tickets and drafting responses.-