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ketiil

ServiceNow CMDB MCP Server

by ketiil

check_connection

Read-onlyIdempotent

Verify connectivity and authentication to your ServiceNow instance by checking credentials, instance reachability, and user access. Returns connection status, instance URL, and authenticated user details.

Instructions

Check connectivity and authentication to the ServiceNow instance.

Call this tool at the start of any workflow to verify that:

  1. ServiceNow credentials are configured

  2. The instance is reachable

  3. The authenticated user has valid access

Returns the instance URL, authenticated username, and directly-assigned roles (inherited roles are not included). No parameters required.

Returns: JSON object with "connected" (bool), "instance_url", "authenticated_as", and "roles" (list of directly-assigned role names), or an error if connection fails.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations declare readOnlyHint, destructiveHint, idempotentHint. The description adds valuable behavioral details: returns instance URL, username, directly-assigned roles (not inherited), and that no parameters are required. No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Concise, front-loaded with purpose, bulleted verification points, and clear return fields. Every sentence is useful and well-structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (0 parameters, output schema exists but described), the description provides all necessary context, including return structure and verification steps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

No parameters in schema, and description confirms 'No parameters required.' This adds clarity beyond the schema, but the value is modest since the schema already implies no input.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool checks connectivity and authentication to a ServiceNow instance, with specific verification criteria (credentials, reachability, access). It distinguishes itself from sibling tools that focus on CMDB, CIs, etc.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly advises calling at the start of any workflow, providing clear usage context. No alternative tools perform the same function, so no exclusion needed.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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