A
licenseC
qualityB
maintenanceEnables natural language control of ServiceNow from AI clients like Claude and Cursor. Provides 400+ tools for incidents, changes, CMDB, and scripts via MCP protocol.
100
50 npm
2
MIT
ServiceNow CMDB MCP Server
by ketiil
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TDQS
A3.9/5.0
Scored across 40 tools
Disambiguation3/5
Most tools map to distinct resources (CIs, relationships, flows, ACLs, discovery), but several pairs overlap: search_cis/query_cis_raw, get_ci_relationships/find_related_cis, and count_cis/cmdb_health_summary. Descriptions and workflow hints help, but an agent could still easily pick the wrong one among these similar options.
Naming Consistency4/5
The set predominantly follows snake_case verb_noun patterns (get_*, list_*, find_*, preview_*/confirm_*). Minor deviations include cmdb_health_summary lacking a verb, _diag_probe_table being an underscored outlier, and query_cis_raw using 'query' rather than 'search'.
Tool Count2/5
At 40 tools, this far exceeds the 3-15 well-scoped range and even the 16-25 heavy range. Granularity is high—e.g., four separate get_* tools for configurables plus analyze_configurables—suggesting consolidation would improve coherence.
Completeness3/5
The toolset covers discovery, health, relationships, import, automation inspection, and CI create/update, but lacks a delete CI operation and any relationship write tools. List/detail pairs are thorough for reads, but these gaps are incomplete for full CMDB lifecycle management.
Maintenance
ActivityInactive
ResponsivenessNo issues