Provides MCP tools that let an agent retrieve customer account, product usage, interaction, and support summaries, and create follow-up tasks after user approval.
Enables AI-powered customer support with real-time access to CRM, ticketing, and communication tools via MCP, supporting context-aware conversations and automated actions.
Provides AI agents with operational customer context, including typed revenue objects, persistent state, scoped tools, and human-in-the-loop handoffs through MCP, REST, and CLI.
Provides reusable MCP tools for Amazon Connect AI Agents and Bedrock AgentCore to look up customers, manage support tickets, schedule appointments, update CRM records, retrieve knowledge, and create tasks.
Provides phone intelligence for AI voice agents, enabling inbound caller identification, outbound risk assessment, line type detection, and do-not-contact checks via four read-only MCP tools.