Component

Count

Description

Skills

10

Guided workflows for common support operations (incl. agent-native signup)

Agents

4

Specialized sub-agents for delegated analysis and action

Commands

4

Slash commands for quick, frequent tasks (incl. /corebee:signup)

Hooks

5

Guardrail scripts that validate, warn, and log tool usage

Settings

6

Configurable defaults shared across all skills

Skill

Description

Example Triggers

agent-signup

Create a brand new Corebee account from the terminal. One email approval, then returns a scoped key, workspace, and widget snippet

"Set up Corebee", "Start the free trial"

inbox-triage

Prioritize open conversations by urgency, suggest assignments, auto-assign with confirmation

"Triage my inbox", "What needs attention?"

weekly-report

Generate a full support report with KPIs, team rankings, channel breakdown, and trends

"Weekly report", "How did we do last week?"

contact-onboard

Add contacts with duplicate detection, bulk import, updates, and contextual notes

"Add John Smith john@acme.com", "Onboard these 5 contacts"

knowledge-manager

List sources, add URLs, search content, audit coverage gaps, view indexing stats

"What's in my KB?", "Add https://docs.acme.com"

widget-customizer

Configure chat widget colors, bot name, position, welcome message, and pre-chat form

"Make the widget blue", "Set bot name to Bee"

escalation-manager

Detect urgent conversations, assign to the best agent, log escalation notes, draft responses

"Escalate conversation 123", "Scan for anything urgent"

team-workload

Analyze agent capacity, detect overload, rebalance conversation assignments

"Show team workload", "Rebalance the queue"

metrics-compare

Compare support metrics between two periods with percentage deltas and trend analysis

"Compare this week to last week", "Is response time improving?"

customer-360

Build a unified customer profile from contacts, conversations, notes, and KB articles

"Tell me about john@acme.com", "Prepare me for a call with Acme"

Agent

Role

Tools

Delegated When

support-analyst

Read-only analytics with a 5-step analysis methodology (collect, compare, correlate, conclude, recommend)

5

User asks for deep metric analysis, trend explanations, or data-driven recommendations

conversation-helper

Conversation lifecycle management with tone detection, KB-backed replies, and batch processing

9

User wants to draft replies, review threads, close tickets, or manage assignments

kb-optimizer

Knowledge base gap analysis by cross-referencing conversations with KB content

7

User wants to find what the AI cannot answer, identify outdated content, or improve KB coverage

sla-monitor

SLA compliance monitoring with per-agent compliance rates and corrective action suggestions

7

User wants to check for SLA breaches, identify at-risk conversations, or monitor response times

Command

Usage

What It Does

/corebee:signup

Run directly

Creates a brand new Corebee account from your terminal, then hands back your chat widget snippet and provisioned workspace

/corebee:triage

Run directly

Quick inbox triage -- classifies conversations as urgent, stale, or active and suggests assignments

/corebee:report

Run directly

Generates a weekly support report with overview KPIs, team performance table, channel breakdown, and trends

/corebee:kb-status

Run directly

Audits knowledge base health -- counts sources by status, flags errors and empty sources, recommends fixes

Hook

Trigger

Behavior

validate-reply.sh

Before reply_to_conversation

Blocks empty replies, replies under 10 characters, and replies over 5,000 characters

warn-destructive.sh

Before delete_* or close_*

Displays a warning describing the destructive action about to be taken

remind-resolution-note.sh

After close_conversation

Reminds the user to add a resolution note to the contact record

confirm-assignment.sh

After assign_conversation

Confirms the assignment and suggests checking team workload for balanced distribution

log-agent-start.sh

On sub-agent delegation

Logs which agent is being delegated to for visibility

Setting

Type

Default

Description

default_period

string

this_week

Default time period for metrics and reports. Options: today, this_week, this_month, last_7_days, last_30_days

sla_threshold_hours

number

4

Hours before an unanswered conversation is flagged as SLA-breaching (range: 1-72)

auto_assign

boolean

false

Whether skills execute assignments without confirmation

report_format

string

markdown

Output format for reports. Options: markdown, plain_text

show_ids

boolean

false

Display internal UUIDs alongside human-readable names

timezone

string

UTC

IANA timezone for all timestamps and date calculations

Category

Tools

Description

Conversations

5

List, view, reply, assign, and close support conversations

Contacts

6

Manage customer contacts -- search, create, update, delete, and add notes

Knowledge Base

6

Manage AI training data -- add URLs, search content, track indexing

Metrics

5

Dashboard KPIs, agent performance, channel analytics, trends, reports

Settings

6

Widget customization, team members, organization settings