Search for tickets in Jitbit Helpdesk by keyword or phrase.

Args:

• query (string): Search query to match against ticket subjects and bodies

• limit (number): Maximum results to return, 1-100 (default: 25)

• offset (number): Number of results to skip for pagination (default: 0)

Returns: List of matching tickets with ID, subject, status, priority, category, submitter, and assignee.

List and filter tickets in Jitbit Helpdesk.

Args:

• mode (string, optional): Filter mode — "all", "unanswered", "updated"

• status (string, optional): Filter by ticket status, passed to the Jitbit API as-is

• limit (number): Maximum results to return, 1-100 (default: 25)

• offset (number): Number of results to skip for pagination (default: 0)

Returns: List of tickets with ID, subject, status, priority, category, submitter, and assignee.

Get a single ticket with its full conversation thread from Jitbit Helpdesk.

Args:

• ticketId (number): The ticket ID to retrieve

Returns: Full ticket details including subject, body, status, priority, category, submitter, assignee, tags, and complete comment history.