get_cases
Fetch customer inquiries and issues from Sprout Social to manage social care cases, with filters for date range, priority, and pagination.
Instructions
Retrieve cases (customer inquiries/issues) from Sprout Social. Cases represent customer interactions that may require action by a social care agent.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| updated_time_start | No | Filter by updated time start (YYYY-MM-DD format). | |
| updated_time_end | No | Filter by updated time end (YYYY-MM-DD format). | |
| priority | No | Filter by priority. Valid values: 'HIGH', 'MEDIUM', 'LOW', 'UNDEFINED'. | |
| limit | No | Maximum cases to return per page. | |
| sort | No | Sort order, e.g. ['created_time:asc']. | |
| timezone | No | Timezone for date filters (e.g. 'America/Chicago'). Defaults to UTC. | |
| page_cursor | No | Cursor for pagination (from previous response). |