get_cases
Retrieve customer cases from Sprout Social, including inquiries and issues requiring social care agent action. Filter by time, priority, and sort order to manage responses efficiently.
Instructions
Retrieve cases (customer inquiries/issues) from Sprout Social. Cases represent customer interactions that may require action by a social care agent.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sort | No | Sort order, e.g. ['created_time:asc']. | |
| limit | No | Maximum cases to return per page. | |
| priority | No | Filter by priority. Valid values: 'HIGH', 'MEDIUM', 'LOW', 'UNDEFINED'. | |
| timezone | No | Timezone for date filters (e.g. 'America/Chicago'). Defaults to UTC. | |
| page_cursor | No | Cursor for pagination (from previous response). | |
| updated_time_end | No | Filter by updated time end (YYYY-MM-DD format). | |
| updated_time_start | No | Filter by updated time start (YYYY-MM-DD format). |