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infernaltiger

ai-l1-support-agent

Store agent classification

tickets_update_classification
Idempotent

Save agent-determined ticket classification (category and priority) locally while preserving original source labels. Ensures classification is stored without altering the ticket's original data.

Instructions

Persist agent classification locally without rewriting source labels.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
categoryYes
priorityYes
ticket_idYes
confidenceYes
idempotency_keyYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
categoryYes
priorityYes
replayedYes
ticket_idYes
confidenceYes
idempotency_keyYes
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already cover idempotency and non-destructiveness. The description adds useful behavioral context by specifying that persistence is local and does not rewrite source labels, which goes beyond the structured annotations. No contradiction detected.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that front-loads the action and key constraints. Every word earns its place, with no repetition of schema or annotation details.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the schema has enums and annotations cover idempotency and safety, the description is adequate for a simple local persistence operation. However, it leaves out the purpose of idempotency_key and confidence, which an agent might need to invoke correctly in edge cases. Output schema exists, so return values need not be described.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description provides no parameter-level detail. The enum values for category and priority give some implicit meaning, but confidence and idempotency_key are unexplained. The tool requires 5 parameters, so this is a significant gap that the description should have compensated for.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (persist) and resource (agent classification), with an important qualifier (locally, without rewriting source labels) that distinguishes it from other ticket operations like tickets_change_status or tickets_add_reply.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use this tool (when you need to persist agent classification locally without altering source labels) but does not explicitly name alternatives or provide exclusion criteria. It gives contextual guidance but lacks explicit 'use instead of' statements.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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