Schema | ai-l1-support-agent

ai-l1-support-agent

Describes the environment variables required to run the server.

Name	Required	Description	Default
`LLM_MODEL`	No	Model name to use with the LLM provider.
`LLM_API_KEY`	No	API key for the LLM provider (if required).
`LLM_BASE_URL`	No	Base URL for the LLM API (e.g., LM Studio endpoint).
`LLM_PROVIDER`	No	The LLM provider to use. Defaults to a rule-based provider for tests and reproducible demo.
`LLM_REASONING`	No	Reasoning effort setting for the LLM (e.g., 'none').
`TICKET_SOURCE`	No	Source of tickets: 'fixture' for local snapshot or 'remote' for public MockAPI.	fixture
`TICKETS_API_URL`	No	Base URL for the tickets API used in generated links.
`ALLOW_REMOTE_WRITES`	No	If 'true', allows remote writes (reserved safeguard; currently not implemented).	false

Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.

This server publishes no instructions, or was last inspected before Glama recorded them.

Features and capabilities supported by this server

Protocol revision2025-11-25

Capability	Details
`tools`	{ "listChanged": false }
`prompts`	{ "listChanged": false }
`resources`	{ "subscribe": false, "listChanged": false }
`experimental`	{}

Functions exposed to the LLM to take actions

Name	Description
tickets_list_newA	List tickets whose effective status is `Новая`, oldest first.
tickets_getA	Get one source ticket with local agent classification, replies and status overlay.
tickets_update_classificationA	Persist agent classification locally without rewriting source labels.
tickets_add_replyA	Add a local mock reply and either wait for the user or close the ticket.
tickets_change_statusA	Change status in the local overlay; the public MockAPI remains untouched.
knowledge_searchA	Search published Markdown articles by title, keywords and body tokens.
knowledge_get_articleA	Read one published knowledge article by its stable ID.
knowledge_create_draftA	Create a local create/update draft that cannot bypass human review.
telegram_notify_l2A	Write a concise L2 escalation into the mock Telegram outbox.
github_create_bugA	Create a linked mock GitHub Issue without inventing missing logs or context.
feedback_addA	Add a mock user, L2 or developer response linked to the original ticket.
feedback_listA	List mock user and engineer responses for a ticket in chronological order.

Interactive templates invoked by user choice

Name	Description
No prompts

Contextual data attached and managed by the client

Name	Description
No resources

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curl -X GET 'https://glama.ai/api/mcp/v1/servers/infernaltiger/ai-l1-support-agent'

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