Get a support ticket
tickets_getRetrieve one ticket including AI classification, reply history, and status overlay for quick triage and resolution.
Instructions
Get one source ticket with local agent classification, replies and status overlay.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | Yes | ||
| replies | No | ||
| subject | Yes | ||
| requester | Yes | ||
| ticket_id | Yes | ||
| created_at | Yes | ||
| updated_at | Yes | ||
| description | Yes | ||
| agent_category | No | ||
| agent_priority | No | ||
| source_category | Yes | ||
| source_priority | Yes | ||
| classification_confidence | No |