send_claim_message
Send a message in a Mercado Livre claim thread as the seller to communicate with the buyer and mediation team; returns the created message ID and date.
Instructions
Send a message inside a claim (reclamação) thread as the seller. This is a REAL message visible to the buyer AND to Mercado Livre's mediation team — it becomes part of the claim record, so confirm the exact text with the user before sending. The same moderation rules as buyer messaging apply: no contact information, links, phone numbers or e-mails, under risk of sanctions. Use get_claim_detail first to read the thread context. Returns the created message id and date.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| text | Yes | Message text; visible to buyer and Meli mediation, no contact info or links | |
| claim_id | Yes | Numeric claim id from get_claims |