relay
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- AlicenseNot gradedqualityBmaintenanceExposes order status lookup and knowledge base search tools from the Support Agent AI over MCP, enabling MCP clients to handle customer support queries with grounded, citation-backed answers.MIT
- AlicenseNot gradedqualityBmaintenanceEnables MCP clients to list, create, and update support tickets, classify them by category, priority, and sentiment, detect duplicates, and answer queue questions using retrieval-augmented LLM tools.MIT
- AlicenseNot gradedqualityCmaintenanceEnables AI assistants to search and retrieve support tickets, add notes, close tickets, and access SLA policies through MCP tools, resources, and prompts over Streamable HTTP.MIT
- AlicenseBqualityCmaintenanceEnables MCP clients to search and manage customer support tickets, customer records, and knowledge base articles, with read-only and human-approved write workflows.81MIT

Teletype MCP Serverofficial
AlicenseNot gradedqualityAmaintenanceEnables AI assistants to find and read customer conversations, look up profiles, send replies, manage workspace metadata, and handle daily support workflows. It also supports triage, drafting, escalation, and handover tasks through MCP tools, prompts, and resources.39 npm1MIT- AlicenseNot gradedqualityCmaintenanceEnables an AI to perform customer support workflows by looking up customers, retrieving orders, and creating support tickets through MCP tools.5 npmX11 no permit persons clause
TDQS
Scored across 7 tools
Each tool performs a distinct action—lookup, search, categorize, reply, escalate, create, list—with no functional overlap. The descriptions explicitly differentiate when to use send_reply vs. create_escalation despite both ending the ticket.
All seven tools follow a consistent verb_noun pattern in lowercase snake_case (lookup_customer, search_docs, set_category, send_reply, create_escalation, create_ticket, list_open_tickets). There is no mixing of conventions or stray verbs.
Seven tools is well-scoped for a support-ticket agent: each tool maps to one step in the workflow without redundancy or bloat. The count feels intentional rather than padded.
The set covers the full support workflow—customer lookup, docs grounding, categorization, resolution, escalation, ticket creation, and listing. Minor gaps like a dedicated get_ticket or internal note action exist, but they are not required for the core automated support loop.