Enables AI clients to list, inspect, triage, and update support tickets via MCP tools, with a mocked dataset designed for swapping in real ticket sources later.
Exposes a support-ticket inbox as tools an AI client can use to list, inspect, triage, and update tickets, including LLM-based category, priority, and sentiment classification with a drafted first response informed by similar past tickets. It works with a mocked dataset styled after a home-loan partner-support inbox, with the tool interface designed so a real ticket source could be swapped in later.
Enables MCP clients to list, create, and update support tickets, classify them by category, priority, and sentiment, detect duplicates, and answer queue questions using retrieval-augmented LLM tools.