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ferronicardoso

mcp-movidesk

get_ticket

Retrieve a single ticket by its ID or protocol number. Provide at least one identifier to fetch ticket details.

Instructions

Busca um único ticket por id ou por protocolo. Ao menos um dos dois é obrigatório.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idNoId do ticket
protocolNoNúmero de protocolo do ticket
includeDeletedItemsNoInclui ações, clientes e tickets pai/filho deletados
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the burden. It adds that at least one parameter is required but does not explain error behavior, prioritization if both provided, or details about includeDeletedItems effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One efficient sentence in Portuguese that conveys the core purpose and a key usage condition. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequate for a simple lookup tool with 3 parameters, but lacks details on return structure, error cases, and behavior when both id and protocol are provided.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% so baseline is 3. The description adds a critical constraint (at least one of id/protocol required) not enforced in the schema, enhancing parameter semantics.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it searches for a single ticket by id or protocol. It distinguishes itself from sibling tools like list_tickets (multiple) and list_tickets_past (past tickets).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It explicitly notes that at least one of id or protocol is required, providing clear context for usage. However, it does not mention when to use alternatives or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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