ServiceNow MCP Server

Implementation Reference

• src/servicenow_mcp/tools/user_tools.py:356-414 (handler)

  The handler function that implements the list_users tool logic, querying the sys_user table with pagination, filters for active, department, and search query.

  def list_users(
      config: ServerConfig,
      auth_manager: AuthManager,
      params: ListUsersParams,
  ) -> dict:
      """
      List users from ServiceNow.
  
      Args:
          config: Server configuration.
          auth_manager: Authentication manager.
          params: Parameters for listing users.
  
      Returns:
          Dictionary containing list of users.
      """
      api_url = f"{config.api_url}/table/sys_user"
      query_params = {
          "sysparm_limit": str(params.limit),
          "sysparm_offset": str(params.offset),
          "sysparm_display_value": "true",
      }
  
      # Build query
      query_parts = []
      if params.active is not None:
          query_parts.append(f"active={str(params.active).lower()}")
      if params.department:
          query_parts.append(f"department={params.department}")
      if params.query:
          query_parts.append(
              f"^nameLIKE{params.query}^ORuser_nameLIKE{params.query}^ORemailLIKE{params.query}"
          )
  
      if query_parts:
          query_params["sysparm_query"] = "^".join(query_parts)
  
      # Make request
      try:
          response = requests.get(
              api_url,
              params=query_params,
              headers=auth_manager.get_headers(),
              timeout=config.timeout,
          )
          response.raise_for_status()
  
          result = response.json().get("result", [])
  
          return {
              "success": True,
              "message": f"Found {len(result)} users",
              "users": result,
              "count": len(result),
          }
  
      except requests.RequestException as e:
          logger.error(f"Failed to list users: {e}")
          return {"success": False, "message": f"Failed to list users: {str(e)}"}

• src/servicenow_mcp/tools/user_tools.py:64-75 (schema)

  Pydantic BaseModel defining the input parameters for the list_users tool.

  class ListUsersParams(BaseModel):
      """Parameters for listing users."""
  
      limit: int = Field(10, description="Maximum number of users to return")
      offset: int = Field(0, description="Offset for pagination")
      active: Optional[bool] = Field(None, description="Filter by active status")
      department: Optional[str] = Field(None, description="Filter by department")
      query: Optional[str] = Field(
          None,
          description="Case-insensitive search term that matches against name, username, or email fields. Uses ServiceNow's LIKE operator for partial matching.",
      )

• src/servicenow_mcp/utils/tool_utils.py:805-811 (registration)

  Registration of the list_users tool in the tool definitions dictionary, mapping name to function, params model, return type, description, and serialization method.

  "list_users": (
      list_users_tool,
      ListUsersParams,
      Dict[str, Any],  # Expects dict
      "List users in ServiceNow",
      "raw_dict",
  ),