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ServiceNow MCP Server

by echelon-ai-labs
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Python
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    • ServiceNow MCP Server

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    TDQS

    C2.5/5.0

    Scored across 62 tools

    Disambiguation4/5

    Most tools have distinct purposes targeting specific ServiceNow resources and actions, with clear boundaries between different domains like incidents, change requests, workflows, and knowledge articles. However, there is some potential overlap in generic CRUD operations across domains (e.g., create/update for different resources follow similar patterns), and a few tools like 'add_group_members' and 'remove_group_members' lack descriptions, which could cause minor confusion.

    Naming Consistency5/5

    Tool names follow a highly consistent verb_noun pattern throughout, such as 'create_incident', 'list_change_requests', and 'update_workflow'. All tools use snake_case without deviation, and verbs like create, get, list, update, delete, add, remove, approve, and reject are applied predictably across resources, making the naming scheme very readable and systematic.

    Tool Count2/5

    With 62 tools, the count is excessive for a single server, leading to cognitive overload and potential inefficiency for agents. While ServiceNow is a broad platform, this many tools suggests over-fragmentation of operations that could be consolidated or scoped into multiple focused servers, making it borderline overwhelming for typical agent workflows.

    Completeness5/5

    The tool set provides comprehensive coverage of ServiceNow domains, including incidents, change requests, workflows, knowledge bases, catalog items, and user/group management. It supports full CRUD operations, lifecycle actions (e.g., approve, reject, publish, resolve), and specialized functions like reordering activities, ensuring agents can handle end-to-end processes without significant gaps.

    Maintenance

    ActivityInactive
    ResponsivenessUnresponsive

    Resources