Get incident
get_incidentRetrieve a complete Ivanti incident by RecId, delivering subject, description, category, status, requester, and ownership information.
Instructions
Load a full Ivanti incident by RecId. Returns subject (Subject), description (Symptom), category, status, requester, and ownership fields.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| rec_id | Yes | Ivanti incident RecId (GUID). |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| owner | No | ||
| impact | No | ||
| rec_id | Yes | ||
| source | No | ||
| status | No | ||
| service | No | ||
| summary | No | ||
| urgency | No | ||
| category | No | ||
| priority | No | ||
| created_at | No | ||
| created_by | No | ||
| owner_team | No | ||
| resolution | No | ||
| updated_at | No | ||
| updated_by | No | ||
| description | No | ||
| ticket_number | No | ||
| requester_link | No | ||
| requester_name | No | ||
| actual_category | No | ||
| requester_email | No | ||
| requester_login | No | ||
| requester_phone | No |