update_conversation
Update a conversation by ID to change status or control AI handling: resolve or archive to return it to AI, or set ai_paused to claim it for the owner or hand it back.
Instructions
Update a conversation. Two optional fields. status: active, resolved or archived; resolving or archiving hands the thread back to the AI, like the inbox. ai_paused: true takes the thread away from the AI as the account owner (the inbox Claim button, reopens a resolved thread); false hands it back (the inbox Transfer to AI). Resume is refused with 409 when the pause came from a solicitation pause, a fraud flag or a connected-account pause; those are lifted in the portal. status is applied first, then ai_paused.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Numeric id. | |
| status | No | resolved or archived clears the assignment. pending and escalated are set by the system only. | |
| ai_paused | No | true pauses the AI on this thread as the owner; false hands it back to the AI. |