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update_conversation

Modify conversation details including status, priority, assignment, title, or category in the Cuti-E admin system to manage user feedback and support interactions.

Instructions

Update conversation status, priority, assignment, title, or category.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
conversation_idYesThe conversation ID to update
statusNoNew status: open, in_progress, waiting_user, waiting_admin, resolved, closed
priorityNoNew priority: low, normal, high, urgent
assigned_admin_idNoAdmin ID to assign, or null to unassign
titleNoNew conversation title
categoryNoNew category: bug, feature, question, feedback, other

Implementation Reference

  • The handler logic for the 'update_conversation' tool, which processes the input arguments and makes a PATCH request to the API.
    case "update_conversation": {
      const body = {};
      if (args.status !== undefined) body.status = args.status;
      if (args.priority !== undefined) body.priority = args.priority;
      if (args.assigned_admin_id !== undefined) body.assigned_admin_id = args.assigned_admin_id;
      if (args.title !== undefined) body.title = args.title;
      if (args.category !== undefined) body.category = args.category;
      result = await apiRequest("PATCH", `/v1/conversations/${args.conversation_id}`, { body });
      break;
    }
  • The definition and input schema for the 'update_conversation' tool.
    {
      name: "update_conversation",
      description:
        "Update conversation status, priority, assignment, title, or category.",
      inputSchema: {
        type: "object",
        properties: {
          conversation_id: {
            type: "string",
            description: "The conversation ID to update",
          },
          status: {
            type: "string",
            description: "New status: open, in_progress, waiting_user, waiting_admin, resolved, closed",
          },
          priority: {
            type: "string",
            description: "New priority: low, normal, high, urgent",
          },
          assigned_admin_id: {
            type: "string",
            description: "Admin ID to assign, or null to unassign",
          },
          title: {
            type: "string",
            description: "New conversation title",
          },
          category: {
            type: "string",
            description: "New category: bug, feature, question, feedback, other",
          },
        },
        required: ["conversation_id"],
      },
    },

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