get_combined_analytics
Get combined voice and chat KPIs: total volume, success rate, sentiment, cost, and per-bucket time series, filterable by date, agent, channel, direction, and interval.
Instructions
Get combined voice + chat KPI dashboard.
Returns total volume, success rate, average sentiment score, total cost, and per-bucket time series across both voice sessions and chat conversations. For per-channel breakdowns use get_chat_analytics or list_calls instead.
Args: start_date: ISO date for the lookback window start end_date: ISO date for window end (defaults to now) agent_id: Filter to one agent channel: "phone" | "web" | "whatsapp_voice" | "sms" | "whatsapp" direction: "inbound" | "outbound" interval: Bucket granularity — "hour" | "day" | "week" | "month"
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| channel | No | ||
| agent_id | No | ||
| end_date | No | ||
| interval | No | ||
| direction | No | ||
| start_date | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||