get_chat_analytics
Retrieve chat-channel KPIs for SMS and WhatsApp, including message counts, response latency, agent utilisation, and conversation outcomes for a specified period.
Instructions
Get chat-channel KPIs (SMS + WhatsApp).
Returns inbound / outbound message counts, response latency, agent utilisation, and per-conversation outcomes for the requested window. For combined voice + chat KPIs use get_combined_analytics instead.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| channel | No | ||
| agent_id | No | ||
| end_date | No | ||
| interval | No | ||
| start_date | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||