update_ticket
Update existing support tickets by setting a new status, priority, or description. Keep ticket records accurate and actionable for customer service teams.
Instructions
Update an existing customer support ticket.
Args:
ticket_id: ID of the ticket to update.
status: New status: open, in_progress, resolved, or closed.
priority: New priority: low, medium, high, or urgent.
description: New ticket description.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | No | ||
| priority | No | ||
| ticket_id | Yes | ||
| description | No |