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JonnadulaNagaSambaSivaRao

Customer Support MCP Server

get_ticket

Retrieve a customer support ticket by its numeric ID to access full ticket details.

Instructions

Retrieve a customer support ticket by ticket ID.

Args:
    ticket_id: Numeric ID of the support ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Without annotations, the description carries full responsibility for behavioral disclosure. 'Retrieve' implies a read-only operation and no side effects, but it does not mention output format, error behavior, or permissions. Minimal behavioral context is provided beyond the tool name.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise, using two short sentences and a simple Args section. Every word adds value, and there is no filler or redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (one parameter, no output schema, no annotations), the description is nearly complete. However, it lacks guidance on when to use this tool versus search_tickets and does not describe the return value, leaving minor gaps for the agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, but the description only restates the parameter as 'Numeric ID of the support ticket,' which essentially repeats the schema's integer type and title. It adds little meaning beyond what the schema already provides and does not clarify constraints or format.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Retrieve') and the resource ('a customer support ticket') with a specific identifier (ticket ID). It is distinct from sibling tools that create, search, or update tickets, making the purpose immediately clear.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The phrase 'by ticket ID' implies this tool is used when a specific ticket ID is known, but it does not explicitly mention alternatives like search_tickets for finding tickets without an ID. No exclusions or comparisons are provided, so usage guidance remains implied.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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