Create a new customer support ticket.

Args:
    customer_name: Customer's full name.
    customer_email: Customer's email address.
    subject: Short description of the issue.
    description: Detailed description of the problem.
    priority: Ticket priority: low, medium, high, or urgent.

Retrieve a customer support ticket by ticket ID.

Args:
    ticket_id: Numeric ID of the support ticket.

Search customer support tickets.

You can search using a keyword, customer email,
ticket status, or ticket priority.

Args:
    keyword: Search subject, description, or customer name.
    customer_email: Filter by exact customer email.
    status: Filter by status: open, in_progress, resolved, closed.
    priority: Filter by priority: low, medium, high, urgent.

Update an existing customer support ticket.

Args:
    ticket_id: ID of the ticket to update.
    status: New status: open, in_progress, resolved, or closed.
    priority: New priority: low, medium, high, or urgent.
    description: New ticket description.