search_kb
Search the MSP knowledge base for procedures and policies, returning ranked excerpts with article IDs and sections for accurate citation.
Instructions
Search the Summit Managed IT knowledge base for procedure and policy.
Returns ranked excerpts with the article ID and section that produced each one, so any fact you use can be cited. The knowledge base is the only authoritative source of Summit procedure: reset URLs, SLA timeframes, approval requirements, escalation paths.
Query with the words the KB itself would use — symptoms and nouns ("account lockout", "vpn certificate", "mailbox full"). Long natural-language sentences score worse than three or four content words, because matching is keyword overlap, not semantic similarity.
WHAT IT DOES NOT DO
Does not search tickets. For customer requests use search_tickets.
Does not write replies. For a reply grounded in these articles, use draft_response, which performs its own retrieval and returns the grounding alongside the draft.
Does not paraphrase or summarise. Excerpts are returned verbatim so that timeframes, URLs, and limits survive intact. Reproduce them exactly; do not round "15 minutes" or invent a support phone number. The corpus contains no phone numbers at all.
ERRORS KB_NO_MATCH — nothing scored above threshold. Retry once with broader or different content words. If it still misses, the knowledge base does not cover the topic: say so plainly rather than answering from general knowledge.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | ||
| query | Yes | ||
| category | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ok | No | ||
| query | Yes | ||
| message | No | ||
| excerpts | No | ||
| error_code | No |