Enables support engineers to analyze tickets against a help center with cited retrieval, role-gated and human-confirmed actions, and safety-gated evaluation.
Enables AI assistants to search and retrieve support tickets, add notes, close tickets, and access SLA policies through MCP tools, resources, and prompts over Streamable HTTP.
Enables comprehensive management of Zendesk tickets, comments, and Help Center articles through tools for searching, creating, and updating content. It includes specialized prompts for ticket analysis and response drafting to streamline support workflows.
Enables AI clients to access and manage an internal support ticket queue through MCP tools, resources, and prompts, including searching and viewing tickets, adding comments, closing tickets with confirmation, reading knowledge base articles, and viewing queue summaries over OAuth-secured Streamable HTTP.