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IvanBBaev

servicenow-mcp-ai

by IvanBBaev

Set ServiceNow credentials

servicenow_set_credentials
Idempotent

Save or update ServiceNow connection credentials, persisting them to the env file for use in all subsequent requests. Provide any subset of fields to update the active profile or create a new one.

Instructions

Save or update the ServiceNow connection credentials. Values are persisted to the env file and used for all subsequent requests. Provide any subset of fields.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
userNoServiceNow username.
profileNoConnection profile to write (default: the active one). Use a new name to create a profile.
instanceNoInstance host, e.g. 'dev12345' or 'dev12345.service-now.com'.
passwordNoServiceNow password.

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. First observedv2.0.1

TDQS

A4.3/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Beyond the idempotentHint annotation, the description discloses the practical side effect: values are persisted to the env file and affect all later requests. The 'provide any subset' clause also signals partial updates. This adds meaningful behavioral context not present in the annotations alone.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences deliver purpose, persistence behavior, and the partial-update rule with no fluff. The most important information is front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple configuration tool with four fully documented optional parameters and no output schema, the description covers purpose, side effects, and usage scope. Nothing essential is missing for an agent to invoke it correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so each parameter is already well documented. The description adds only the global hint that any subset of fields can be provided, which is useful but does not deepen per-parameter semantics.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb-resource pair: 'Save or update the ServiceNow connection credentials.' It clearly distinguishes this configuration tool from the data-operation siblings by noting persistence and use across subsequent requests.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives clear context: credentials are persisted to the env file and used for all subsequent requests, implying this should be called to configure the connection before other operations. It does not explicitly name alternatives or exclusion cases, but the intended use is unambiguous.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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