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IvanBBaev

servicenow-mcp-ai

by IvanBBaev

Get ServiceNow record

servicenow_get_record
Read-only

Retrieve a specific record from any ServiceNow table using its sys_id. Optionally limit returned columns to only the fields you need.

Instructions

Read a single record from a table by its sys_id.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
tableYesTable name, e.g. 'incident'.
fieldsNoColumns to return. Omit to return all columns.
sys_idYesThe sys_id of the record to read.
instanceNoConnection profile to use for this call (default: the active profile). See servicenow_list_instances.

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. First observedv2.0.1

TDQS

B3.1/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations present, the description carries the full burden of behavioral disclosure. It states the operation is a read, but does not describe the response format, behavior for missing records, required permissions, or any other runtime behavior beyond the core action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single focused sentence that communicates the essential operation immediately. There is no redundant wording or filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple and the schema covers parameters well, but there is no output schema and the description does not explain return conventions or error behavior. For a basic read operation this is close to sufficient, but some edge-context detail is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema already documents all four parameters thoroughly, including examples and default behavior for fields and instance. The description adds no extra parameter detail, which is acceptable because schema coverage is effectively complete.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (Read), the resource (a single record from a table), and the key identifier (sys_id). It is distinct from sibling tools like servicenow_aggregate or servicenow_list_attachments, though it does not explicitly name any alternative.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies use when a specific sys_id is known and a single record is needed, but it provides no explicit guidance on when to use this tool versus siblings such as servicenow_get_attachment or servicenow_aggregate.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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