TANSS MCP Server

""" TANSS API Tools - tickets Auto-generated from TANSS API specification v10.10.0 """ from typing import Any, Dict, Optional, List import httpx from .base import BaseTool class TicketsTools(BaseTool): """Tools for tickets operations""" def __init__(self, base_url: str, api_token: str, role_specific_token: Optional[str] = None): """ Initialize tickets tools Args: base_url: TANSS API base URL api_token: Default API token (employee login) role_specific_token: Optional role-specific token (e.g., ERP, PHONE, MONITORING) """ super().__init__(base_url, api_token, role_specific_token) def post_v1_tickets(self, body: Dict[str, Any], remittercheck: Optional[Any] = None) -> Dict[str, Any]: """ Creates a ticket in the database Path: /api/v1/tickets Method: post Parameters: remittercheck: can be given to omit the check that a remitter is required when storing tickets body: ticket object to be saved Returns: API response as dictionary """ url = f"{self.base_url}/api/v1/tickets" return self._request("post", url, json=body) def get_v1_tickets(self, ticketid: int) -> Dict[str, Any]: """ Gets a ticket by id Path: /api/v1/tickets/{ticketid} Method: get Parameters: ticketid: Returns: API response as dictionary """ url = f"{self.base_url}/api/v1/tickets/{ticketid}" return self._request("get", url) def delete_v1_tickets(self, ticketid: int, targetticketid: Optional[int] = None) -> Dict[str, Any]: """ Deletes a ticket by id Path: /api/v1/tickets/{ticketid} Method: delete Parameters: ticketid: targetticketid: if given, will also move entities such as chats or callbacks to a target ticket Returns: API response as dictionary """ url = f"{self.base_url}/api/v1/tickets/{ticketid}" params = {} if targetticketid is not None: params["targetTicketId"] = targetticketid return self._request("delete", url, params=params) def put_v1_tickets(self, ticketid: int, body: Dict[str, Any], remittercheck: Optional[Any] = None) -> Dict[str, Any]: """ Updates a ticket Path: /api/v1/tickets/{ticketid} Method: put Parameters: ticketid: remittercheck: can be given to omit the check that a remitter is required when storing tickets body: updated ticket object to be saved Returns: API response as dictionary """ url = f"{self.base_url}/api/v1/tickets/{ticketid}" return self._request("put", url, json=body) def get_tickets_history(self, ticketid: int) -> Dict[str, Any]: """ Gets a ticket history Path: /api/v1/tickets/history/{ticketid} Method: get Parameters: ticketid: Returns: API response as dictionary """ url = f"{self.base_url}/api/v1/tickets/history/{ticketid}" return self._request("get", url) def post_tickets_comments(self, ticketid: int, body: Dict[str, Any], pinned: Optional[bool] = None) -> Dict[str, Any]: """ Creates a comment Path: /api/v1/tickets/{ticketid}/comments Method: post Parameters: ticketid: pinned: comment can optionally be "pinned" to the ticket body: comment to be created Returns: API response as dictionary """ url = f"{self.base_url}/api/v1/tickets/{ticketid}/comments" params = {} if pinned is not None: params["pinned"] = pinned return self._request("post", url, params=params, json=body)