ServiceNow MCP サーバー

ServiceNow MCP Server

A Model Context Protocol (MCP) server that interfaces with ServiceNow, allowing AI agents to access and manipulate ServiceNow data through a secure API. This server enables natural language interactions with ServiceNow, making it easier to search for records, update them, and manage scripts.

Features

Resources

servicenow://incidents: List recent incidents
servicenow://incidents/{number}: Get a specific incident by number
servicenow://users: List users
servicenow://knowledge: List knowledge articles
servicenow://tables: List available tables
servicenow://tables/{table}: Get records from a specific table
servicenow://schema/{table}: Get the schema for a table

Tools

Basic Tools

create_incident: Create a new incident
update_incident: Update an existing incident
search_records: Search for records using text query
get_record: Get a specific record by sys_id
perform_query: Perform a query against ServiceNow
add_comment: Add a comment to an incident (customer visible)
add_work_notes: Add work notes to an incident (internal)

Natural Language Tools

natural_language_search: Search for records using natural language (e.g., "find all incidents about SAP")
natural_language_update: Update records using natural language (e.g., "Update incident INC0010001 saying I'm working on it")
update_script: Update ServiceNow script files (script includes, business rules, etc.)

Installation

From PyPI

pip install mcp-server-servicenow

From Source

git clone https://github.com/michaelbuckner/servicenow-mcp.git
cd servicenow-mcp
pip install -e .

Usage

Command Line

Run the server using the Python module:

python -m mcp_server_servicenow.cli --url "https://your-instance.service-now.com/" --username "your-username" --password "your-password"

Or use environment variables:

export SERVICENOW_INSTANCE_URL="https://your-instance.service-now.com/"
export SERVICENOW_USERNAME="your-username"
export SERVICENOW_PASSWORD="your-password"
python -m mcp_server_servicenow.cli

Configuration in Cline

To use this MCP server with Cline, add the following to your MCP settings file:

{
  "mcpServers": {
    "servicenow": {
      "command": "/path/to/your/python/executable",
      "args": [
        "-m",
        "mcp_server_servicenow.cli",
        "--url", "https://your-instance.service-now.com/",
        "--username", "your-username",
        "--password", "your-password"
      ],
      "disabled": false,
      "autoApprove": []
    }
  }
}

Note: Make sure to use the full path to the Python executable that has the mcp-server-servicenow package installed.

Natural Language Examples

Searching Records

You can search for records using natural language queries:

find all incidents about email
search for incidents related to network issues
show me all incidents with high priority

Updating Records

You can update records using natural language commands:

Update incident INC0010001 saying I'm working on it
Set incident INC0010002 to in progress
Close incident INC0010003 with resolution: fixed the issue

Managing Scripts

You can update ServiceNow scripts from local files:

Update the ServiceNow script include "HelloWorld" with the contents of hello_world.js
Upload utils.js to ServiceNow as a script include named "UtilityFunctions"
Update @form_validation.js, it's a client script called "FormValidation"

Authentication Methods

The server supports multiple authentication methods:

Basic Authentication: Username and password
Token Authentication: OAuth token
OAuth Authentication: Client ID, Client Secret, Username, and Password

Development

Prerequisites

Python 3.8+
ServiceNow instance with API access

Setting Up Development Environment

# Clone the repository
git clone https://github.com/michaelbuckner/servicenow-mcp.git
cd servicenow-mcp

# Create a virtual environment
python -m venv venv
source venv/bin/activate  # On Windows: venv\Scripts\activate

# Install development dependencies
pip install -e ".[dev]"

Running Tests

pytest

Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

Fork the repository
Create your feature branch (git checkout -b feature/amazing-feature)
Commit your changes (git commit -m 'Add some amazing feature')
Push to the branch (git push origin feature/amazing-feature)
Open a Pull Request

License

This project is licensed under the MIT License - see the LICENSE file for details.

This server cannot be installed

security - not tested

license - permissive license

quality - not tested

How are these scores calculated?

remote-capable server

The server can be hosted and run remotely because it primarily relies on remote services or has no dependency on the local environment.

AI エージェントが自然言語による対話を通じて ServiceNow データにアクセスして操作できるようにするモデルコンテキストプロトコルサーバー。これにより、ユーザーはレコードの検索、更新、スクリプトの管理が可能になります。

Related Resources

Reddit Discussion about this server

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Features

Resources

Tools

Basic Tools

Natural Language Tools

Installation

From PyPI

From Source

Usage

Command Line

Configuration in Cline

Natural Language Examples

Searching Records

Updating Records

Managing Scripts

Authentication Methods

Development

Prerequisites

Setting Up Development Environment

Running Tests

Contributing

License

Related Resources

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n8n MCP Server

SupaUI MCP Server

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MCP Server for n8n Integration

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