Link any M00N test entity to an external ticket in Jira, Linear, GitHub, GitLab, or other systems, returning a link record and preventing duplicates by refreshing existing links.
Import an email from a connected Gmail or Outlook account into the agent's local inbox using its relay UID, downloading full headers to continue the thread.
Retrieve a specific support ticket with its complete conversation history from Jitbit Helpdesk. Use this tool to access ticket details including subject, status, priority, assignee, and all comments.
Generate a structured case brief from a support ticket thread to get assessment, tried actions, status, and recommended next step. Converts ticket threads into clear actionable summaries.
Add a comment to a ticket using Markdown. Unlike edits, comments are not versioned, so you can safely report feedback even while someone else is editing the ticket.
Add a private note to a ticket for internal review. The customer never sees it and no email is sent, making it ideal for drafting replies that need human approval before sending.
Restore a trashed email thread: removes the TRASH label while preserving user labels. To return it to the inbox, separately add the INBOX label via modify_labels.
Fetch a support ticket by its numeric ID, returning full ticket details and named custom fields. Optionally include the comment thread for conversation history.
Append a public reply to a Zendesk ticket, visible to the requester, with optional file attachments. Sends the comment via email to keep the customer informed.