Follow up in a message thread
reply_in_message_threadFollow up on an existing operator thread to answer questions, add details, correct mistakes, or withdraw the request. Uses the message ID and access token from the original submission.
Instructions
Add a follow-up to a thread you opened — answer a question the operator asked, add detail, correct yourself, or withdraw the request. Prefer this over sending a brand-new message about the same subject. Needs the message_id and access_token from the submission response.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| message | Yes | The follow-up text | |
| message_id | Yes | The message id from message_human_operator | |
| access_token | Yes | The access_token returned once at submission |