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eGain MCP Server

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eGain MCP Server

Model Context Protocol (MCP) server for the eGain Knowledge platform — local stdio transport only.

Overview

This server exposes eGain Knowledge APIs — Portal Manager, Search, Retrieve, and Answers — as a single local MCP endpoint for AI clients. It runs as a child process via stdio, so no server infrastructure is needed.

It enables tools like Claude Desktop, Cursor, and VS Code to:

  • Browse and discover knowledge portals

  • Search and retrieve articles

  • Generate AI-powered answers from your knowledge base

  • Submit content suggestions

This MCP server targets eGain v4 APIs. Platform version 21.22 or newer is required. See the eGain developer portal for API details.

Related MCP server: Corebee MCP Server

Prerequisites

  • Node.js 20+

  • eGain platform version 21.22 or newer with AI Services enabled

  • A knowledge portal with published content

  • A client application in your eGain tenant with delegated permissions:

    • knowledge.portalmgr.manage

    • knowledge.portalmgr.read

    • core.aiservices.read

New in 1.1.2: optional Content Manager authoring tools, off by default. To turn them on, see the Authoring Guide. It needs two more permissions: knowledge.contentmgr.read and knowledge.contentmgr.manage.

Installation

Quick start with npx (no install needed)

{
  "mcpServers": {
    "eGainMCP": {
      "command": "npx",
      "args": [
        "@egain/egain-mcp-server",
        "start",
        "--api-domain", "your-tenant.egain.cloud",
        "--access-token", "YOUR_ACCESS_TOKEN"
      ]
    }
  }
}

Install globally

npm install -g @egain/egain-mcp-server

Then configure your MCP client:

{
  "mcpServers": {
    "eGainMCP": {
      "command": "mcp",
      "args": [
        "start",
        "--api-domain", "your-tenant.egain.cloud",
        "--access-token", "YOUR_ACCESS_TOKEN"
      ]
    }
  }
}

Configuration

Flag

Description

Default

--api-domain

Your eGain tenant domain (e.g. api.ai.egain.cloud)

—

--access-token

Bearer token for API authentication

—

--server

Predefined server alias (server_0 or server_1)

server_0

--server-url

Override the full server URL

—

--tool

Mount specific tools only (repeatable)

all tools

--tool-annotations

Filter tools by annotation (readOnly, destructive, idempotent, openWorld)

—

--mode dynamic

Expose list_tools/describe_tool/execute_tool instead of individual tools

—

--log-level

debug, info, warning, error

info

Available tools

Tool

Description

get-my-portals

List portals accessible to the authenticated user

get-all-portals

List all portals in the partition/department

ai-search

Hybrid semantic + keyword search across the knowledge base

get-best-answer

Generate an AI-powered answer for a query

retrieve-chunks

Retrieve ranked content chunks for RAG pipelines

get-article-by-id

Fetch a full article by its ID

get-announcement-articles

Fetch announcement articles for a portal

get-popular-articles

Fetch the most-viewed articles for a portal

make-suggestion

Submit a content suggestion to a portal

Getting an access token

npx @egain/egain-mcp-server login

This opens a browser-based OAuth flow and writes a token to .bearer_token in the current directory.

Building from source

git clone https://github.com/eGain/egain-mcp-public
cd egain-mcp-public
npm install
npm run build

License

MIT

This server cannot be deployed

One endpoint for every MCP toolRayrun runs every MCP server behind one URL and holds the credentials. Each call is decided per client, tool, and argument, then recorded.ray.runAd

Maintenance

ActivityMaintained
ResponsivenessNo issues

Resources

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