eGain MCP Server

Model Context Protocol (MCP) Server for the egain-mcp-server.

Overview

This server implements the Model Context Protocol (MCP) for eGain Knowledge, exposing Portal Manager, Search, Retrieve, and Answers as a single MCP endpoint for AI clients.

It enables tools like Claude Desktop, Cursor, and VS Code to browse portals, read articles, search knowledge, submit suggestions, and generate AI-powered answers — all using the user’s existing eGain permissions.

⚠️ This MCP server is built exclusively for eGain v4 APIs. Earlier API versions are not supported. For more details about the v4 APIs, visit our developer portal.

https://github.com/user-attachments/assets/1b6c8aab-eb50-4f9e-8dfc-2a9ac4fb6518

Learn more about the tools and usage of the MCP in the eGain MCP guide.

Prerequisites

• Node.js 20+ (required to run the MCP server)

• eGain platform version 21.22 or newer

• AI Services enabled for the tenant and target portal

• Knowledge portal and article content available

• Supported browser: Chrome, Edge, or Brave

• Client application configured in your eGain tenant (some environments have a pre-configured APIs Trial app)

• Delegated API permissions in your client app: knowledge.portalmgr.manage, knowledge.portalmgr.read, core.aiservices.read

ℹ️ MCP access always mirrors the authenticated user's permissions (portal and article visibility).

Related MCP server: Customer Support MCP Server

Installation

https://github.com/user-attachments/assets/2cecc8ff-6a90-4c26-92e1-6720f9124297

Configure your MCP client

Add this to your MCP client settings (Cursor, Claude Desktop, etc.), replacing ... with your eGain API domain:

{
  "mcpServers": {
    "EgainMcp": {
      "command": "npx",
      "args": [
        "@egain/egain-mcp-server",
        "start",
        "--api-domain",
        "..."
      ]
    }
  }
}

1. Sign in to the eGain Administrator Console as a Partition Admin

2. Go to Partition → Integration → Client Application → Metadata

3. Copy the API Domain value

Contact your eGain PA if you do not have access to these admin-only details.

The MCP server will be automatically downloaded and run when needed. For client-specific setup, see the Claude Guide or Cursor Guide.

Authenticate

https://github.com/user-attachments/assets/8df17bfa-141c-4f00-9412-5d3f6131574f

On your first MCP query, a browser window will open for authentication.

Enter your authentication configuration values in the browser form. For details, see the Authentication Deep Dive. If you need to create a client application, see the API Authentication Guide — select SPA (Single Page Application) as the platform type.

Debugging

Use the MCP Inspector for interactive testing:

npx @modelcontextprotocol/inspector npx @egain/egain-mcp-server start --api-domain "..."

Resources & Support

Help Guides

• FAQ & Troubleshooting

• What is MCP?

• Authentication Deep Dive

• Claude Example

• Cursor Example

• BYO MCP Client LLM

Contact

• Issues: GitHub Issues

• eGain Support: Support Portal

• MCP Support: eloh@egain.com

MCP Server Created by Speakeasy