How do I use ServiceNow CMDB MCP Server?

1. Click on "Install Server". 2. Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state. 3. In the chat, type @ followed by the MCP server name and your instructions, e.g., "@ServiceNow CMDB MCP Server search for HP servers in the CMDB" That's it! The server will respond to your query, and you can continue using it as needed. Here is a step-by-step guide with screenshots.

ServiceNow CMDB MCP Server

by vinayulli

Overview Schema Related Servers Score Discussions

Python

Remote

ServiceNow CMDB + Change Management MCP Server

This project exposes read-only CMDB and Change Management tools by default, with explicitly guarded write tools for an authorized ServiceNow PDI.

Capabilities

CMDB

List and search CIs.
Search by manufacturer, model, serial number, IP address, and class.
Read direct relationships from cmdb_rel_ci.
Build dependency graphs with cycle protection.

Change Management

List and search change requests.
Get a change by CHG... number or sys_id.
Read change tasks.
Read approval records.
Read affected CIs from task_ci.
Read impacted services/CIs from task_cmdb_ci_service.
Retrieve valid next states.
List standard change templates.
Build a combined change + CMDB impact graph.
Check whether important patch planning fields are populated.
Optionally create/update changes and tasks in a PDI.
Optionally add or remove Affected CIs.
Optionally run risk calculation, conflict detection, impacted-service refresh, and the current user's approval/rejection action.

Related MCP server: servicenow-mcp

1. Setup

Windows PowerShell:

python -m venv .venv
.\.venv\Scripts\Activate.ps1
pip install -r requirements.txt
Copy-Item .env.example .env

macOS/Linux:

python -m venv .venv
source .venv/bin/activate
pip install -r requirements.txt
cp .env.example .env

Edit .env with your PDI URL and credentials.

SERVICENOW_INSTANCE=Instance URL
SERVICENOW_USERNAME=admin
SERVICENOW_PASSWORD=replace-with-your-password

SERVICENOW_ENABLE_WRITES=false
SERVICENOW_WRITE_CONFIRMATION=CONFIRM_PDI_WRITE

MCP_TRANSPORT=stdio
MCP_HOST=127.0.0.1
MCP_PORT=9000

Do not commit .env.

2. Test CMDB REST APIs

Check connectivity

python test_api.py health

List CIs

List ten configuration items:

python test_api.py list --limit 10

Paginate through CIs:

python test_api.py list --limit 20 --offset 20

Filter by exact CI class:

python test_api.py list --ci-class cmdb_ci_server --limit 20

Search CIs

Search by manufacturer:

python test_api.py search --manufacturer Cisco

Search by model name:

python test_api.py search --model-name Catalyst

Search by model number:

python test_api.py search --model-number C9300

Combine manufacturer and model:

python test_api.py search `
  --manufacturer Cisco `
  --model-name Catalyst

Search by CI name:

python test_api.py search --name server-prod

Search by serial number:

python test_api.py search `
  --serial-number ABC123 `
  --match exact

Search by IP address:

python test_api.py search `
  --ip-address 192.168.1.10 `
  --match exact

Search by FQDN:

python test_api.py search `
  --fqdn server01.example.com `
  --match exact

Search by CI class and model:

python test_api.py search `
  --ci-class cmdb_ci_server `
  --model-name PowerEdge

Supported match modes:

contains
exact
starts_with

Get one CI

Use a 32-character ServiceNow sys_id returned by list or search:

python test_api.py get-ci YOUR_32_CHARACTER_SYS_ID

Query a class-specific CI table:

python test_api.py get-ci `
  YOUR_32_CHARACTER_SYS_ID `
  --table cmdb_ci_server

Get direct CI relationships

Get parent and child relationships:

python test_api.py relationships YOUR_32_CHARACTER_SYS_ID

Only parent-side relationships:

python test_api.py relationships `
  YOUR_32_CHARACTER_SYS_ID `
  --direction parents

Only child-side relationships:

python test_api.py relationships `
  YOUR_32_CHARACTER_SYS_ID `
  --direction children

Build a dependency graph

Build a two-level graph in both directions:

python test_api.py tree `
  YOUR_32_CHARACTER_SYS_ID `
  --depth 2

Explore only parent-side dependencies:

python test_api.py tree `
  YOUR_32_CHARACTER_SYS_ID `
  --depth 3 `
  --direction parents `
  --max-nodes 200

Explore underlying child-side dependencies:

python test_api.py tree `
  YOUR_32_CHARACTER_SYS_ID `
  --depth 2 `
  --direction children `
  --max-nodes 100

Important traversal parameters:

Parameter	Meaning
`depth`	Maximum number of relationship hops from the starting CI
`direction`	`parents`, `children`, or `both`
`max-nodes`	Maximum number of unique CIs returned

An empty list normally means that the PDI does not contain matching sample CIs or relationships. HTTP 401 usually means invalid credentials, while HTTP 403 normally indicates an ACL or role issue.

3. Test Change Management reads

Check connectivity

python test_change_api.py health

List and search changes

python test_change_api.py list --limit 10
python test_change_api.py list --active-only
python test_change_api.py list --type normal
python test_change_api.py list --type emergency
python test_change_api.py search --short-description patch
python test_change_api.py search --number CHG0030001 --match exact
python test_change_api.py search --ci-name "Cisco Switch"
python test_change_api.py search --ci-sys-id YOUR_32_CHARACTER_CI_SYS_ID

python test_change_api.py get CHG0030001
python test_change_api.py tasks CHG0030001
python test_change_api.py tasks CHG0030001 --active-only
python test_change_api.py approvals CHG0030001
python test_change_api.py approvals CHG0030001 --pending-only
python test_change_api.py affected-cis CHG0030001
python test_change_api.py impacted-services CHG0030001
python test_change_api.py next-states CHG0030001
python test_change_api.py readiness CHG0030001
python test_change_api.py bundle CHG0030001

Search standard change templates

python test_change_api.py templates --text network

The state filter may require the internal state value used by your change model. Use next-states or inspect a returned record to see the correct values.

4. Test a guarded write in the PDI

Writes remain disabled until .env contains:

SERVICENOW_ENABLE_WRITES=true
SERVICENOW_WRITE_CONFIRMATION=CONFIRM_PDI_WRITE

Create a normal change:

python test_change_api.py create-normal `
  --short-description "Patch test server" `
  --description "PDI test change created through the API" `
  --implementation-plan "Take snapshot, install patch, restart service" `
  --backout-plan "Restore snapshot and previous package" `
  --test-plan "Verify service health and application smoke tests" `
  --confirmation CONFIRM_PDI_WRITE

Keep writes disabled when connecting the MCP server to any production instance.

5. Start the MCP server

Stdio

Keep this in .env:

MCP_TRANSPORT=stdio

Run:

python mcp_server.py

Streamable HTTP

Set:

MCP_TRANSPORT=http
MCP_HOST=127.0.0.1
MCP_PORT=9000

Start the server:

python mcp_server.py

The endpoint is:

http://127.0.0.1:9000/mcp

Test it from another terminal:

python test_mcp_client.py

You can also use MCP Inspector:

npx -y @modelcontextprotocol/inspector

Connect it to:

http://127.0.0.1:9000/mcp

Important ServiceNow tables

Purpose	Table
Configuration items	`cmdb_ci`
CI relationships	`cmdb_rel_ci`
Change requests	`change_request`
Change tasks	`change_task`
Approval records	`sysapproval_approver`
Affected CIs	`task_ci`
Impacted services/CIs	`task_cmdb_ci_service`

Notes

CMDB and Change Management read operations are available by default.
Change Management writes are disabled by default.
Search field names and query operators are allowlisted.
Arbitrary agent-generated encoded queries are not accepted.
CMDB graphs can contain cycles, so dependency results use nodes and edges.
A change identifier may be either a CHG... number or a 32-character sys_id.
ServiceNow roles and ACLs still control every API operation.

This server cannot be installed

license - not found

quality - not tested

maintenance

How are these scores calculated?

Maintenance

–Maintainers

–Response time

–Release cycle

–Releases (12mo)

Commit activity

Resources

GitHub Repository

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ServiceNow CMDB + Change Management MCP Server

Capabilities

CMDB

Change Management

1. Setup

2. Test CMDB REST APIs

Check connectivity

List CIs

Search CIs

Get one CI

Get direct CI relationships

Build a dependency graph

3. Test Change Management reads

Check connectivity

List and search changes

Read one change and its related data

Search standard change templates

4. Test a guarded write in the PDI

5. Start the MCP server

Stdio

Streamable HTTP

Important ServiceNow tables

Notes

Maintenance

Resources

Looking for Admin?

Related MCP Servers

servicenow-api

servicenow-mcp

snow-mcp

servicenow-mcp

Related MCP Connectors

Latest Blog Posts

MCP directory API