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varma5359

AI IT Helpdesk

by varma5359

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    • A
      license
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      C
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      Enables AI assistants to query and operate a help desk and service desk through MCP over HTTP, including tickets, requester communications, internal notes, attachments, stage and SLA history, time entries, clients, requesters, desks, knowledge base, contracts, and billing/satisfaction reports.
      MIT
    • F
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      quality
      C
      maintenance
      Enables IT helpdesk automation by classifying support tickets, estimating priority, generating troubleshooting steps, and predicting resolution times through MCP tools.
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    • A
      license
      Not graded
      quality
      B
      maintenance
      Enables operators to manage support desk operations, including case queues, customer relationships, and communications, through an agent-first MCP interface with exact lifecycle and authorization controls.
      56 npm
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      Apache 2.0
    • F
      license
      Not graded
      quality
      B
      maintenance
      MCP server that provides IT support tools to search known incidents, check ticket status, and create ticket drafts, enabling an AI assistant to help users with IT support queries.
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