Enables AI assistants to query and operate a help desk and service desk through MCP over HTTP, including tickets, requester communications, internal notes, attachments, stage and SLA history, time entries, clients, requesters, desks, knowledge base, contracts, and billing/satisfaction reports.
Enables IT helpdesk automation by classifying support tickets, estimating priority, generating troubleshooting steps, and predicting resolution times through MCP tools.
Enables operators to manage support desk operations, including case queues, customer relationships, and communications, through an agent-first MCP interface with exact lifecycle and authorization controls.
MCP server that provides IT support tools to search known incidents, check ticket status, and create ticket drafts, enabling an AI assistant to help users with IT support queries.