Map Customer Touchpoints
map_customer_touchpointsMap customer touchpoints to identify trust-sensitive moments, automation-safe areas, and gaps in the customer journey for AI workflow planning.
Instructions
Maps customer-facing workflow stages, trust-sensitive moments, automation-safe areas, human-critical areas, missing information, and confidence.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| aiIdea | No | AI or automation idea that may affect customer touchpoints. | |
| touchpoints | No | Specific customer-facing moments, handoffs, or interactions to review. | |
| businessType | No | Type of business being reviewed. | |
| riskConcerns | No | Concerns about trust, customer experience, brand reputation, privacy, or quality control. | |
| salesProcess | No | How leads are qualified, sold, and converted before delivery begins. | |
| currentProblem | No | Main customer journey or workflow problem the user wants to solve. | |
| supportProcess | No | How customer questions, issues, tickets, or requests are handled. | |
| currentWorkflow | No | Current workflow steps, tools, owners, and handoffs. | |
| customerJourney | No | Known customer journey stages from first contact through retention. | |
| deliveryProcess | No | How the business delivers the offer or service after onboarding. | |
| recoveryProcess | No | How complaints, refunds, exceptions, or service recovery are handled. | |
| retentionProcess | No | How renewals, repeat purchases, referrals, or ongoing customer value are managed. | |
| onboardingProcess | No | How new customers are welcomed, scoped, educated, or set up. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| confidence | Yes | Confidence level based on the clarity and completeness of the provided business context. | |
| touchpoints | Yes | Reviewed customer touchpoints with classification, reason, and suggested control. | |
| humanCriticalAreas | Yes | Areas where human review or ownership should remain explicit. | |
| missingInformation | Yes | Information the user should provide to improve diagnostic confidence. | |
| automationSafeAreas | Yes | Areas that appear suitable for AI assistance or automation with low risk. | |
| trustSensitiveMoments | Yes | Moments where customer trust, expectations, or brand perception may be at risk. |