draft_reply
Draft a reply to a customer ticket by first previewing without confirmation, then confirming to create the draft.
Instructions
Draft a reply to a customer for the given ticket. SENSITIVE: call with confirmed=false first (the default) to preview — this creates no draft and returns confirmation_required=True. Only a subsequent call with confirmed=true actually creates the draft.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| confirmed | No | ||
| ticket_id | Yes | ||
| draft_body | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ok | Yes | ||
| data | No | ||
| scan | No | ||
| tool_name | Yes | ||
| blocked_reason | No | ||
| confirmation_required | No |